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What is Veluxe?
Veluxe is a premium street wear brand that merges high fashion with urban culture. We focus on creating unique, stylish, and comfortable apparel that resonates with the street wear community.
Where can I purchase Veluxe products?
You can shop our full collection directly on our website at https://veluxe.co.za/. Follow us on social media for updates on new locations and collaborations.
What is your return/exchange policy?
We accept exchanges within 10 days of purchase, provided the items are unworn, unwashed, and in original condition. Please visit our Returns & Exchanges page for detailed instructions.
How do I find my size?
Our sizing guide is available on each product page. If you’re between sizes, we recommend sizing up for a more relaxed fit. If you need further assistance, feel free to contact our customer service team.
How can I collaborate with Veluxe?
We’re always on the lookout for creative collaborations. Whether you’re an influencer, artist, or brand, you can reach out to us through our social media pages for potential opportunities.
How do I care for my Veluxe items?
We recommend following the care instructions on the label of each item. Generally, wash inside out in cold water and hang dry to preserve the quality and longevity of the fabric.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
How often do you release new collections?
Veluxe releases new collections seasonally, with limited drops throughout the year.
How can I contact Veluxe customer service?
You can reach our customer service team via email at sibongakonkemahlanza@gmail.com or by using the contact form on our website. We aim to respond within 24-48 hours.
Are Veluxe products sustainable?
Sustainability is important to us. We are committed to using eco-friendly materials and ethical production practices. Learn more about our sustainability efforts on our Sustainability page.
What if the item I want is sold out?
Our items are produced in limited quantities, so they can sell out quickly. However, we often restock popular items.
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